This is how the machine manufacturer benefits from our comprehensive knowledge of his application at all times – and the machinery runs, even when things get extreme.
Kässbohrer’s snow groomers, high-powered precision tools with 500+ horsepower, are in operation everywhere from ski resorts up north to research stations at the south pole. In these extreme conditions, every detail becomes vital and can have a big impact the functioning of the “PistenBully”. What happens if there is a problem?
The Bucher Hydraulics service technician travels to Kässbohrer to jointly analyse the problem. Our knowledge of the customer’s needs and the detailed understanding of his machines, combined with our hydraulics expertise, enable fast and solution-oriented support – when it matters, where it matters.
Our fully equipped mobile customer service unit takes detailed measurements on-site and evaluates the data. In addition, we draw on information from project planning, development and design to comprehensively analyse the problem. What distinguishes Bucher Hydraulics is the ability to integrate these multiple levels of information and create smart solutions for a wide range of situations.
“Due to the seasonal nature of the business, our customers depend on a solid working machine and rely on the ’PistenBully’ quality and ’PistenBully’ service. Our service can only function properly if one cog fits into another and if we receive very good support from the suppliers. If this chain works perfectly, it leads to a high level of customer satisfaction more or less automatically.”
Alexander Dehm
Head of Technical Customer Service
Kässbohrer, Germany
“We’ll take care of it.”
David Kohls
Service technician
Bucher Hydraulics