This was the challenge the Mexican project team of Bucher Emhart Glass and our customer Fevisa faced in the spring of 2020.
When the pandemic hit in the spring of 2020, Bucher Emhart Glass was in the midst of installing the new glass production line for Fevisa in Mexicali, Mexico. From one day to the next, our project teams had to leave the premises.
From this point on, our engineers stayed in continuous contact with Fevisa through a mix of digital applications. Text and video messengers such as “WhatsApp” and “Pexip” allowed the customer’s engineers to have direct contact with our teams, whose members were themselves in different locations. Through regular videoconferencing, in-depth training was provided on the new production line. In addition, direct remote access to the machines enabled specific analyses from anywhere in the world.
In this challenging situation, our long-term customer Fevisa had an unexpected positive experience:
“We never had more ownership over our production line.”
Angelica Trejo
Project engineer
Fevisa
“I am very proud of what our teams have achieved working together remotely.”
Victor de la Torre
Plant manager
Fevisa
Benefits for Fevisa
- First-hand knowledge of every aspect of the new production line in operation
- Greater confidence for future machine commissioning
- Established processes for support and training through virtual communication
“This unprecedented situation brought us a whole new perspective on the opportunities of remote assistance.”
Scott Neubert
Project manager
Bucher Emhart Glass